New Intex "Phthalate Free" 85" x 76" x 45" Jump-o-Lene Castle Bouncer Inflatable Trampoline
by Intex
Our Price: $79.97
Availability: Usually ships in 1-2 business days
Category: Toy
See more product details
Product Summary
Manufacturer: IntexBrand: Intex
Model: 48258EP
Product features:
- New Productions - Manufactured with "Phthalate Free" PVC Materials conforming to new 2008 Kid's Toys Safety Standard
- Nearly 7 feet in diameter for BIG fun! Inflated Size: 85" length x 76" width x 45" height. Recommended for indoor use only
- Great for indoor play. Well balanced; won't tip or wobble. Raised side-wall for safe playing.
- 2 kids may bounce in this inflatable trampoline simultaneously. Maximum 120 lbs total (60 lbs max per kid)
- For Super-Charged fun, ordered with 200 extra balls recommended
Toys and Games Reviews of New Intex "Phthalate Free" 85" x 76" x 45" Jump-o-Lene Castle Bouncer Inflatable Trampoline
Customer Review: Tom
Summary: 1 Stars
I purchased this product for my 2 year old daughters main Christmas Present from Santa. All through Christmas season, every Santa she saw she only asked for a "bouncy." We inflated it Christmas Eve night,destroyed any remaining evidence of the box, and when she awoke Christmas morning she found her "bouncy." She was never allowed to wear shoes in it, and basically is a very calm 2 year old who plays nicely. Well, much to my dismay when I got home from work New Years Eve-yes one week later, my daughter informed me "Daddy my bouncy is broke." I tried the joke of a patch kit that was included in this product. That didn't work. I contacted CSM via phone-leaving a message with my home and cell phone numbers. No call back for two days. This was an eternity because my daugter continued to ask when will her "bouncy" be fixed. I called again and left another message-no answer so I left my phone numbers again. This time, I went on Amazon and found an email for CSM, so I sent them an email as well with my phone numbers-they had no viable excuse to not have a way to get in touch with me. I got an email response asking for pictures of the damaged seam. I immediately took digital photos of the seam split and forwarded them right back to CSM. Because I wanted this thing resolved, I also followed up the picture email with a phone call-no answer again, so I left a strong message that someone needed to call me ASAP as this was becoming annoying not talking to a human being. I got a call from a man who said his name was Terri. My first question was why nobody had contacted me sooner. He said my email address was showing up wrong. I then said well I left you my phone numbers, why didn't you try that, he had no answer for that questions. Terri said he has one of these for his grandkids and they get leaks occassionally but he just puts a patch on them and they're good to go again. He said he'd had his for about 2 years and other than the occassional patch, there was no problems with the "bouncy." He said he'd send me this better patch kit and stronger glue which would definitely fix the split seam. I asked if this new patch didn't work, would I be violating the return conditions of the product, since you only get a limited period for full refunds-he said it wouldn't violate those terms. I also told Terri that since it was a Christmas present, I didn't have the original box, he said that was no problem, just send it back in any box and I'm a reasonable person, so I figured this would be a fair attempt at resolving the problem.
I got this new patch kit two days later, and was shocked that the patch repair kit was simply a few small peices of the material the "bouncy" was made of. I used their patch and glue to put the patch on the split seam. The next day I re-inflated the bouncy and there was still a leak. I then called CSM, again no answer so I left all my contact information asking for a call back since they have problems with email. After not hearing from CSM, I called the next day and left another message. Now I was angry, so I filed an A to Z claim with Amazon. Well, about 2 hours after filing a claim with Amazon, I got a call from Terri at CSM. He told me that he would refund my original purchase price of the product, if I sent the "bouncy" back to their company. I asked him if he would pay for my costs to ship the item back, since it was defective, he said he wouldn't reimburse me for the shipping costs to send the product back only the original purchase price. I explained that I was going to be notifying Amazon that this was not an acceptable resolution. Terri said, "well it looks like you already have contacted Amazon," with a very sarcastic tone, and hung up on me.
A couple of days went by, and Amazon sent me an email saying I needed to send the product back to CSM but I wouldn't be reimbursed for the return shipping costs. I replied to them that I wasn't happy with that because at the end of the day I'm still out $20.00 or so to ship this product that I purchased through them, and I asked for someone from Amazon to call me. After not hearing from Amazon for two days, I called Amazon customer service. I spoke to a nice lady Jen who said there's no way to talk with the A to Z people, they have no phones. She said it's more than likely the final resolution from Amazon. She said there was nothing she could do, except to offer me an account credit for $20.00, which she did do for me.
I think that CSM is a horrible company to deal with and their products are poor. How can you sell something that is supposed to be jumped and played in, when your product breaks after a weeks use? The second concern is that Amazon's A to Z guarantee is truly not an A to Z guarantee, if the customer still ends up paying money for something they didn't get. I ordered the product through them, it was defective and I have to send it back-pay $20.00 or so, then Amazon only gets back your original price. At the end of the day, I'm out the $20.00 or so and I've still got no "bouncy" for my daughter. Customer Service did the right thing by crediting my account, but I don't think I'll be purchasing anything through Amazon anymore as they certainly don't back the customers. I have been more the willing to work with CSM and Amazon with this purchase, but it's beyond me how they think this is a fair resolution.
More New Intex "Phthalate Free" 85" x 76" x 45" Jump-o-Lene Castle Bouncer Inflatable Trampoline Customer Reviews:
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Description of New Intex "Phthalate Free" 85" x 76" x 45" Jump-o-Lene Castle Bouncer Inflatable Trampoline
Jump, jump, pretend-play and jump some more; the Castle Jump-O-Lene is the ultimate inflatable kids trampoline combined with an imaginative pretend-play castle setting! Cushiony, double-mattress inflatable floor for safe, soft, bouncing fun! Built-in crawl-thru door included so your kids can use the Castle Jump-O-Lene as a playhouse or a big fort! Let your kids' imaginations soar! Castle includes two detachable inflatable soft swords for protecting the castle. Includes 24 Fun Ballz; the Fun Ballz can be tossed into the tops of the battlements and pushed through the sides of the walls. Constructed of thick and durable material and the side walls are high for safer bouncing play. Brightly colored and interactive fun that encourages physical development, balance, coordination and excercise. Designed for indoor use only. Well balanced; won't tip or wobble. Safe and non-toxic material that cleans easily with soapy water. Hypoallergenic! No need to worry about allergies with this toy. Affordable kids fun! Deflates compactly for easy storage. ***** Caution: using household air compressors to inflate WILL CAUSE DAMAGES to unit *****Sports & Outdoor Play Toys
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