Pipapo
by HABA
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Product Summary
Manufacturer: HABABrand: Haba
Model: 1253
Product features:
- Ages 6 month & up
Toys and Games Reviews of Pipapo
Customer Review: Pipapo broke, product eventually replaced
Summary: 1 Stars
My daughter is 4.5 years old. My son is 6 months. Recently, the Pipapo infant toy broke. The large yellow wooden ring broke where the elastic passes through it.
I contacted customer service. A customer service representative said that, technically, I need to send it back to the company from whom it was purchased. This could be because Haba USA shares a physical address with maukilo.com. Unfortunately, I do not remember where I purchased this Pipapo infant toy.
Other customer service departments of other baby toy companies are very kind to their customers and don't seem to be concerned about which vendor I purchase their product from. I purchased a Tiny Love wind-up mobile for a stroller that would no longer wind after the first time it was used. The customer service at Tiny Love was fantastic. They replaced the whole toy free of charge and would have given me a prepaid shipping label if there were any safety issues, which there weren't.
We also have a Peg Perego high chair. The wheels wear out with much use. I called Peg Perego customer service and the sole representative was very kind and pleasant and willing to do whatever she could to help. We have since purchased a Perego stroller for my daughter's dolls in addition to our fabulous high chair. The nice thing about this stroller is that its front rubber wheels swivel 360 degrees and the handlebars are encircled at the top with foam.
Considering how much we have invested in Haba products over the years and how much Haba charges for them in the first place, I would have expected their customer service to be top of the line the first time I called.
Since I cannot remember the company through which I purchased this product, Haba USA customer service then said that I can ship this toy back for replacement. I find this proposal inconvenient. First, I have to find a package to ship it back. Then, I have to wait in line at the post office with my six month old who will not tolerate the stroller and wants to be held constantly. Next, I have to spend my money to ship this Haba product that broke back to Haba (so it can be analyzed by an engineering quality control team, when there is at least one other individual whose Pipapo broke, based on amazon.com reviews). I then have to wait some indefinite amount of time to get a complete toy shipped back to me. A better proposal would have been that a box is sent from Haba with a prepaid shipping label that fits the item appropriately, with a replacement "finely engineered German toy," so my son does not have to wait to get this toy by snail mail until he has grown out of it in a few months and is more interested in things with wheels once he starts to crawl.
When I asked if I need to send the ring that broke back or the whole Pipapo, the first representative said that she needs the whole product for quality control. Thus, I can't even have part of the toy for my son to play with until the replacement arrives.
After thinking the matter over, I called customer service back. I asked for Haba Germany so I can send this toy back to Germany (and ensure that the parent company is aware of customer service which could be improved upon [which I did not tell the representative]). I got a different customer service representative. She asked if I had just called and I said yes. This time, she was nasty to me. She practically yelled at me for asking for the German counterpart address. She wouldn't give it to me.
After this second experience with Haba USA customer service, I e-mailed Haba Germany customer service directly. The customer service manager of Haba USA called me to follow up. The Haba Pipapo was replaced free of charge. A pre-paid envelope was included in the package that contained the replacement Pipapo. I was able to simply pack the toy and drop it in the mail.
In the meantime, I looked for some alternative products to Haba which we may try in the future. Chocolate Cream Erzella, made by Erzi, looks like Nutella in packaging to supplement by daughter's collection of play food. The Hess Rattle Kugel appears to be a good product. Moolka.com sells sets of two Vilac cars with gas pump enclosed--the smaller vehicles are extremely well made but I have found that the hub caps of the larger vehicles are discolored and may rust in the future. These are all made in Europe. BlueberryForest.com has an excellent selection of well-researched products.
Description of Pipapo
Baby's favorite new geometric wonder. A captivating design & practical infant gift. Pipapo! Haba Pipapo adapts to a little baby's grip 3 Slender circular rings & flexing bands give baby ease in holding Center rings & beads turn easily to accommodate baby's growing coordination Baby easily masters passing this toy back & forth between hands Haba Pipapo stimulates 4 of baby's 5 senses! Hearing gentle clicks & clacks stimulates hearing & arouses curiosity Vibrant colors, spinning rings & beads get baby's attention & target vision Smooth, safe wood offers taste exploration Feel of smooth wood, rounded curves, flexing bands stimulate baby's touch Haba Pipapo meets developmental needs of babies Babies twist, turn, shake, push, pull, grab minds & coordination grow Haba knows & respects the truth -Be careful what you give babies Non-toxic, safety tested & assured Haba Pipapo A favorite toy for youngest infants and babies Keeps baby's interest for long periods of time; over many months of use Lightweight, thoughtful design; spinning rings & beads inside circles for holding Perfect for baby's hands - Easy for baby to grasp & manipulate Incredibly bright colors babies eagerly reach for Haba's Pipapo Sized right for baby hands & mouth; Holds up to teething & chewing Non-toxic stain, not painted; Colors remain bright Packs easily in diaper bag Heirloom quality; A sweet reminder of baby's first year Made of beech wood Dimensions: H 2.95 inches x D 3.075 inches Non-toxic, safety tested & assured Ages 6 months+Activity Toys
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